FAQ's

JORDAO sells through local agents and representatives worldwide. Contact us, and we will be happy to connect you with our local representative.

You have to complete the JORDAO Customer application form.

The commercial brochures of JORDAO's models are available for consultation and/or download on the page of each model at jordao.com.

Our agents and representatives provide pricing for your solution or individual equipment. Please contact a JORDAO representative or contact us, and we will be happy to forward your request to our local representative.

Food storage temperatures vary depending on the intended product. You can consult a general table here. If you have a JORDAO device, please refer to the User Manual that was delivered with your equipment. Alternatively, you can find information online for consultation or download on each model page at jordao.com.

No. Keep cooling equipment away from heat sources such as sunlight, ovens, radiators, …. They should also stay away from air conditioner outlets, fans, and doors, … .

You should double the time the equipment was lying down. If it has been lying down for longer than 4 hours, the device must stand upright for 24 hours before you switch it on. Tilt the equipment only if required for access to the installation site.

Do not connect the equipment to multiple plugs. If needed, only the manufacturer, its after-sales service, or people with appropriate and recognised qualifications may replace the power cable to avoid danger. Always connect your equipment to a grounded outlet.

Keeping your device clean and in good condition is important for proper functioning. You should regularly clean your equipment as follows:
1. Disconnect your equipment from its supply circuit.
2. Remove the food E18products.
3. Wash the equipment with warm water and 5% neutral detergent.
4. Dry with a soft, dry cloth. Avoid leaving residues.
5. Clean the glasses with an appropriate detergent.
6. Under no circumstances use alcohol, methylene, essences and solvents, as they might damage plastics and paints.
Please refer to your User Manual, which has been delivered with your equipment. Alternatively, you can find this information online to consult or download on the page for each model at jordao.com.

Please refer to your User Manual, which has been delivered with your equipment. Alternatively, you can find this information online for reference or download on each model's page.

In case of fire, use the dry powder extinguishers, aiming the jet at the base of the flames.

When you decide not to use your equipment anymore, or if you want it replaced, recycle it in accordance with current regulations. We advise you to contact a specialised company to recycle the equipment, recover gas and oil from the refrigeration circuit, and segregate the various materials it contains (plastics, aluminium, rubber, glass, metal, etc.).

Professional equipment has a 1-year warranty from the date of purchase for manufacturing defects.

You can contact the equipment seller or, alternatively, contact us, and we will forward your request to our local representative.

Only authorised service assistance can repair your device, using original parts and components. You should contact the seller or, alternatively, contact us, and we will be happy to forward your request to our local representative. Before starting any maintenance operation, always unplug the equipment from its power circuit by removing the plug from the socket.

If the power cable is damaged, it must always be replaced by the manufacturer, its after-sales service, or people with appropriate and recognised qualifications to avoid danger.

Just look at it; if it has built-up residue, clean the condenser at least once a month with a soft brush and a vacuum cleaner. Dust and fluff can block proper airflow. A dirty condenser reduces performance and increases power consumption. To access the condenser, remove the protection grid of the compressor group, wipe it carefully, avoiding touching any other components. Then replace it again.

Before starting any maintenance operation, including replacing bulbs, always disconnect the equipment from its power circuit by unplugging it.
Replacing bulbs:
- Disconnect the equipment from its power circuit by removing the plug from the socket.
- Remove the connector manually.
- Remove the bulb from the brackets and replace it with another of the same reference or equivalent.
- The switch is located on the control panel at the bottom of the equipment.

We do not recommend doing so. We studied and tested the parameters specifically for your device. If you have a problem you think is related to the controller’s parameters, contact your seller or technical assistance.

The refrigerant type is indicated on the characteristics tag that is attached to your equipment. This information is also available in the User Manual that comes with your device.

Verify if the condenser is clean. If not, clean it with a soft brush and a vacuum cleaner. If the problem persists, contact technical support.

Verify if the condenser is clean. If not, clean it with a soft brush and a vacuum cleaner. If the problem persists, contact technical support.

Verify if the condenser is clean. If not, clean it with a soft brush and a vacuum cleaner. If the problem persists, contact technical support.

If your device has a defrost water reservoir, empty it. If not, contact technical assistance.